Terms of service
General Terms and Conditions
Last updated: 5 August 2026
1. Scope
These General Terms and Conditions apply to all orders placed by consumers or business customers through the online shop at www.anteplim.de.
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or independent professional activity. A business customer is a natural or legal person, or a partnership with legal capacity, acting in the course of its trade, business or independent professional activity.
2. Seller and contracting party
The purchase contract is concluded with:
Anteplim Handel
Proprietor: Gülhan Altindağ
Röhrer Weg 10
71032 Böblingen
Germany
Email: info@anteplim.de
Telephone and WhatsApp: +49 174 9343438
3. Offers and conclusion of the contract
The presentation of products in the online shop does not constitute a legally binding offer. It is an invitation to place an order.
You may initially place products in your basket without obligation and amend your entries at any time before submitting the order by using the correction options provided during checkout.
By clicking the final order button, you submit a binding order for the goods contained in your basket. Immediately after receiving your order, we will send you an automated order acknowledgement by email.
The purchase contract is concluded when we expressly accept your order, confirm dispatch or dispatch the goods, whichever occurs first. A purely technical acknowledgement of receipt does not constitute acceptance unless it is expressly identified as an order confirmation at the same time.
If an ordered product is exceptionally unavailable, we will inform you without undue delay. Any payment already made for an unavailable product will be refunded through the payment method originally used.
4. Contract language and storage of the contract
The contract may be concluded in German, Turkish or English, depending on the language option offered and selected in the online shop.
Your order details and these Terms and Conditions will be provided with the order confirmation or by another appropriate durable medium. The current version of these Terms and Conditions may also be accessed and saved through our website.
5. Products and product information
Our range may include food, beverages, confectionery, cosmetics and personal-care products, food supplements and household products.
The relevant product description, labelling, ingredient and allergen information and other details shown on the relevant product page and product packaging apply.
Statements such as “halal”, “vegan”, “organic”, “natural” or references to certification apply only where the relevant characteristic is expressly stated in the individual product description or on the packaging. No such characteristic is guaranteed for the entire product range.
Manufacturers may make minor changes to packaging designs. Such differences do not affect the customer’s statutory rights, provided that the agreed condition, type, quantity and essential characteristics of the product remain unchanged.
6. Prices and shipping charges
All prices shown in the online shop are total prices. Additional shipping charges may apply. The applicable shipping charges and free-shipping thresholds are displayed during checkout and are also set out in our Shipping and Delivery Information.
The total price of the goods, shipping charges and final amount payable will be displayed before you submit a binding order.
7. Payment
The payment methods available for the relevant delivery country are displayed during checkout. Depending on availability, these may include Shopify Payments, Shop Pay, credit and debit cards, PayPal, Klarna, Apple Pay, Google Pay, Viva.com or local payment methods.
Unless otherwise stated for the selected payment method, the invoiced amount becomes due immediately upon conclusion of the contract.
Where an external payment service is used, that provider’s contractual and privacy terms may also apply. A payment provider may reject a payment following its own security, identity, creditworthiness or fraud checks.
8. Delivery and collection
We deliver within Germany and to the European delivery countries available for selection during checkout.
The estimated delivery time is displayed on the product page or during checkout. For advance-payment methods, the delivery period begins once the full payment has been received.
We may make partial deliveries where this is reasonable for the customer. Customers will not incur additional shipping charges as a result of a partial delivery arranged by us.
If collection is expressly offered in the online shop, the goods may be collected only after you have received our collection confirmation and arranged an appointment in advance.
For consumers, the risk of accidental loss of or damage to the goods generally passes only when the goods are handed over to the consumer or to an authorised third party nominated by the consumer.
If a shipment is returned to us because the customer provided an incorrect address, culpably refused delivery or culpably failed to collect the parcel, we may charge the actual additional shipping costs incurred to the extent permitted by law. Merely refusing or failing to collect a parcel does not automatically constitute withdrawal from the contract.
9. Retention of title
The delivered goods remain our property until the purchase price has been paid in full.
10. Right of withdrawal and returns
Consumers generally have a statutory right of withdrawal. Details of the withdrawal period, how to exercise the right, the effects of withdrawal, return shipping costs and the model withdrawal form are provided in our Cancellation and Refund Policy.
The right of withdrawal does not apply, in particular, to goods that are liable to deteriorate rapidly or whose expiry date would soon be exceeded. For sealed goods that are unsuitable for return for health-protection or hygiene reasons, the right of withdrawal may expire early if the seal is removed after delivery.
Food, cosmetics and personal-care products are not automatically excluded from the right of withdrawal. Whether a statutory exception applies depends on the nature, shelf life, sealing and characteristics of the individual product.
Statutory rights relating to damaged, defective or incorrectly delivered goods are not affected by the rules governing withdrawal.
11. Statutory rights concerning defective goods
The statutory rules on liability for defects apply.
If the delivered goods are damaged, defective or incorrect, please contact us as soon as reasonably possible at info@anteplim.de and, where possible, include photographs of the goods, packaging and shipping label. Failure to notify us promptly or provide photographs does not restrict a consumer’s statutory rights.
Where a complaint concerning a defect is justified, we will bear the expenses necessary for the statutory remedy, including the required transport costs.
12. Liability
We have unlimited liability for damage caused intentionally or through gross negligence and for damage arising from injury to life, body or health.
Where we negligently breach an essential contractual obligation, our liability is limited to the loss that was foreseeable at the time the contract was concluded and is typical for this type of contract. Essential contractual obligations are those whose performance is necessary for the proper fulfilment of the contract and on whose performance the contracting party may normally rely.
Liability under the German Product Liability Act, under expressly assumed guarantees and under other mandatory statutory provisions remains unaffected.
13. Copyright and rights of use
Texts, photographs, graphics, logos and other content from our online shop may not be reproduced, modified, distributed or used commercially without prior permission, unless such use is permitted by law or the relevant rights belong to third parties.
14. Applicable law
The law of the Federal Republic of Germany applies, excluding the United Nations Convention on Contracts for the International Sale of Goods.
For consumers, this choice of law applies only insofar as it does not deprive them of the protection granted by mandatory provisions of the country in which they have their habitual residence.
For merchants, legal entities governed by public law and special funds governed by public law, Böblingen shall be the place of jurisdiction to the extent permitted by law.
15. Consumer dispute resolution
We are neither obliged nor willing to participate in dispute-resolution proceedings before a consumer arbitration body.
16. Changes to these Terms and Conditions
The version of these Terms and Conditions in force at the time an order is placed applies to that order. Subsequent amendments apply only to future orders and do not alter contracts already concluded.
17. Final provisions
If any provision of these Terms and Conditions is wholly or partly invalid, the remaining provisions and the contract remain valid. The applicable statutory rules shall apply in place of the invalid provision.