Refund policy
Right of Withdrawal and Return Conditions
1. Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason, provided that no statutory exclusion applies to the product concerned.
The withdrawal period is fourteen days from the day on which you, or a third party designated by you who is not the carrier, takes possession of the goods.
Where several goods purchased as part of one order are delivered separately, the withdrawal period begins when the final item is received.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of an unequivocal statement, for example by email or by a letter sent by post:
Anteplim Handel – Gülhan Altindağ
Röhrer Weg 10
71032 Böblingen
Germany
Telephone: +49 174 9343438
Email: info@anteplim.de
You may use the model withdrawal form at the end of this page. Use of the form is not mandatory.
You may also exercise your right of withdrawal using the permanently accessible electronic “Withdraw from contract” function provided on our website. If you use this function, you will promptly receive an electronic acknowledgment showing the content, date and time of receipt of your withdrawal declaration.
To meet the withdrawal deadline, it is sufficient for you to send your withdrawal declaration before the withdrawal period expires.
2. Effects of withdrawal
If you validly withdraw from this contract, we will reimburse all payments received from you, including the cost of the least expensive standard delivery method offered by us.
Additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us will not be reimbursed.
Reimbursement will be made without undue delay and no later than fourteen days after the day on which we receive your withdrawal declaration. Unless expressly agreed otherwise, we will use the same means of payment that you used for the original transaction. You will not incur any additional fees as a result of the reimbursement.
We may withhold reimbursement until we have received the returned goods or until you provide evidence that you have sent the goods back, whichever occurs first.
3. Returning the goods and return deadline
You must send the goods back without undue delay and no later than fourteen days after the day on which you inform us of your withdrawal to:
Anteplim Handel – Gülhan Altindağ
Röhrer Weg 10
71032 Böblingen
Germany
The deadline is met if you send the goods before the fourteen-day period has expired.
Where possible, please contact us at info@anteplim.de before returning the goods and provide your order number. This helps us identify and process your return quickly. Prior contact is not a condition for the valid exercise of an existing statutory right of withdrawal.
4. Return shipping costs
For an ordinary withdrawal, you are responsible for the direct cost of returning the goods.
Returns sent carriage forward or with insufficient postage may cause additional transportation costs. To the extent that the customer is responsible for such costs, they may be taken into account where legally permissible.
If the goods were delivered damaged, defective, incorrect or incomplete and a return is required, we will provide a free DHL return label following prior assessment and will bear the necessary return shipping costs.
5. Exclusion or expiry of the right of withdrawal
The right of withdrawal does not apply in particular to contracts for the supply of:
- goods that are liable to deteriorate or expire rapidly;
- sealed goods that are not suitable for return for health-protection or hygiene reasons where the seal has been removed after delivery.
Depending on the characteristics of the specific product, this may apply in particular to certain sensitive foods, health, personal-care or hygiene products.
The right of withdrawal is not automatically excluded for every food or personal-care product. The characteristics of the specific goods and the applicable statutory requirements are decisive.
6. Protection, storage and packaging of returned goods
The customer is requested to handle the goods carefully and store them in accordance with the product-specific storage instructions from receipt until return.
Food and other sensitive products must in particular be protected against excessive heat, frost, humidity, moisture, direct sunlight, contamination, pests and other harmful influences.
The goods should be returned in stable, transport-safe packaging appropriate to their nature. Fragile, pressure-sensitive, leak-prone or temperature-sensitive products must be given suitable additional protection.
Use of the original packaging is recommended where it is still available. However, use of the original packaging is not a mandatory condition for exercising an existing statutory right of withdrawal.
7. Loss of value and compensation
The customer is responsible for any loss of value resulting from handling the goods beyond what is necessary to establish their nature, characteristics and functioning.
A loss of value may arise in particular from:
- using or consuming the goods beyond what is necessary for inspection;
- opening, damaging or removing a product seal;
- damage, contamination or substantial deterioration of the product or retail packaging;
- improper storage or avoidable exposure to heat, frost, humidity, moisture or direct sunlight;
- exposure to smoke, strong odours, chemicals, pests or other contaminating influences;
- inadequate return packaging or packaging unsuitable for the nature of the goods;
- any other deterioration attributable to the customer that prevents resale or reduces the resale value of the goods.
We reserve the right to offset a legally valid compensation claim for loss of value against the amount to be reimbursed. We do not charge a fixed penalty, processing fee or restocking fee. Only the actual, reasonable and documentable loss of value will be taken into account.
If the customer has packaged the goods appropriately and securely for transport, damage caused solely by the return transportation or the carrier will not be treated as a loss of value caused by the customer.
8. Inspection and documentation of returned goods
All returned goods will be inspected after receipt. Depending on the type of product, the following matters may in particular be checked and documented:
- the condition, completeness and identity of the goods;
- the condition of the seal, product packaging and transport packaging;
- signs of opening, use, contamination or improper storage;
- the best-before or use-by date;
- the batch or lot number;
- damage caused by humidity, heat, frost, pressure or other transportation influences.
Any deterioration identified may be documented by photographs, video recordings or an inspection report for evidentiary purposes.
If the inspection establishes a loss of value attributable to the customer, the customer will be informed of the condition found and any proposed deduction. The calculation will be made individually and in accordance with applicable law.
9. Damaged, defective, incorrect or incomplete deliveries
If goods are delivered damaged, defective, incorrect or incomplete, please contact us as soon as reasonably possible at info@anteplim.de.
Where possible, please provide:
- your order number;
- a brief description of the problem;
- clear photographs of the goods, shipping carton and shipping label;
- for food products, where possible, the best-before or use-by date and the batch or lot number.
This information helps us investigate and process the matter. Statutory warranty rights will not be excluded solely because photographs or other voluntarily requested information have not been provided.
Your statutory warranty rights remain fully unaffected.
10. Suspected abuse or fraud
The exercise of a statutory right of withdrawal, including in relation to several or high-volume orders, does not in itself constitute abuse.
However, where there are objectively reasonable indications of fraud, deception, product substitution, intentional damage or other unlawful abuse, we reserve the right to investigate the circumstances individually and exercise our statutory rights.
This may include preserving evidence, rejecting unfounded claims, pursuing compensation for losses or taking other measures permitted by law.
No automatic penalty or general disadvantage will be imposed solely because a customer has lawfully exercised a right of withdrawal or statutory warranty right.
11. Reimbursement
After the returned goods have been received and inspected, we will inform the customer about the processing status. Any reimbursement due will normally be made using the payment method used for the order, unless expressly agreed otherwise.
To the extent permitted by law, the reimbursement may be reduced by a specifically established and documentable claim for loss of value.
No fixed processing or restocking fee will be charged for properly returned goods.
12. Model withdrawal form
If you wish to withdraw from the contract, you may complete and return the following form:
To:
Anteplim Handel – Gülhan Altindağ
Röhrer Weg 10
71032 Böblingen
Germany
Email: info@anteplim.de
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the purchase of the following goods (*):
________________________________________
Ordered on (*)/received on (*):
________________________________________
Name of consumer(s):
________________________________________
Address of consumer(s):
________________________________________
Signature of consumer(s) – only if this form is submitted on paper:
________________________________________
Date:
________________________________________
(*) Delete as appropriate.